Faq

1What is your MOQ?
Our MOQ is 1 Å~ 20ft container load of furniture. You can mix different products from our Sunteakliving Product Line to fill up one full container
2How long does it take to receive an order once it is placed?
45 days for custom furniture and 1-2 weeks for Sunteakliving Outdoor Product Line
3Does Sunteakliving sell to Retail Customer?
No, for retail enquiries, please contact the nearest sunteakliving distributors. Should you need information about the distributor closer to your area please contact us at info@sunteakliving.com
4Do you provide Private Label manufacturing services and what are the conditions?
: Yes besides manufacturing our own Sunteakliiving Outdoor Product Line, we do manufacture customer own designs, we are working with dozens of very reputable high-end brands in Europe and America whereby we produce products for such retailers /designers who prefer to have their own exclusive designed furniture manufactured.
5I am an Internal Designer /Architect /Project Manager currently working for Hotels / Residential Projects. Can you assist me with project Manager?
Yes, we have a dedicated team of drafters, designers and prototype engineers who are experienced in handling projects from 3D drawing to Mock up samples, we will guide you until the completion of whole project.
6Does Sunteakliving give warranty ?
As a dealer, you are entitled to ask for any replacement part or product which you might receive by any odd reason within ONE YEAR from the date of delivery.
7Which port Sunteakliving ships from?
We ship from Semarang port, Indonesia. We ship in 20ft, 40ft or 40ft HC containers. Sample products are available to review the product quality and design before purchasing in container loads. Our Customer Service can assist you with any shipping assistance you may require or information regarding freight.
1Where is your Factory and corporate office located?
You can always ask maps for directions
2Are factory tours available for potential buyers?
Factory visits are available and encouraged but it is recommended to email at info@sunteakliving.com for appointment first.
3Are your Cushions Waterproof?
Yes, our standard cushions are waterproof, it will have a waterproof liner inside to cover the foam. The foam has a bottom ventilation to enable breathing and avoid mold. The fabric is weather resistant.
4What is weathered resistant outdoor finish?
This is special finishing using PU based high quality finishing for outdoor use. This is exclusive to Suntakliving. This outdoor finish lasts for 3-5 years without any maintenance and It is recommended for high end residential and Hotel Projects where they do not want to maintain the outdoor finish every year. This is simply maintenance free.
5Where can I find the dimensions of a piece of furniture?
All the product details including dimensions can be seen on the Catalog that you could receive, when requesting at info@sunteakliving.com
6How do I pay for my order?
We accept LC at sight and Bank Transfer
7Which port Sunteakliving ships from?
We ship from Semarang port, Indonesia. We ship in 20ft, 40ft or 40ft HC containers. Sample products are available to review the product quality and design before purchasing in container loads. Our Customer Service can assist you with any shipping assistance you may require or information regarding freight.
8Does the furniture come assembled or will I need to put it together?
Most of the furniture is knock-down but some are fully assembled, please check with Customer Service while ordering. The knock-down furniture could be assembled by sunteakliving team or by the customer himself by following the Instructions manual provided by Suntakliving.